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PART 2 of 2
The first part of this article is at Culture Hacker - it's here.
How do I motivate audiences to cross platforms?
Having
decided your objectives, how do you motivate audiences to jump platform?
Digital
content can have a nice layout and a URL to prompt action but what about a live street theatre performance – how do you
get audiences to cross platform from the street to, say, go online? Possible
solutions with this example might be:
·
flyers with your URL on it (potentially lacks social/real time web)
·
flyers with QR code and Twitter #tag
·
merch/pins (badges)/bookmarks and other give-away with QR code or #tag
·
performers wearing a t-shirt with a QR code or #tag
·
the performers verbally encourage the audience to go online (e.g. shout
at them!)
These suggestions
answer the mechanics of “how” and assumes that the live audience has mobile
phones (so make sure the online landing page is small-screen friendly). But
they don’t address “why?”
Motivating
the online involvement in this example ought to stress the urgency or immediacy
of the situation – don’t let the crowd disperse and hope they’ll connect later:
integrate the online component into the performance. Now you’re incentivizing
cross-platform activity with the promise of online participation in the live
show.
If this
isn’t possible or appropriate, you need to consider other incentives ranging
from blatant bribery with gifts or prizes to simply the promise of satisfying
the audience’s curiosity about what happens next or explaining what on earth
the performance is all about.
Figure 3 illustrates a way to think about
what you might need to do to motivate audiences to cross or combine platforms.
The diagram shows the audience being acted on by two opposing forces: the
incentive to migrate (positive force) and the disincentive to migrate
represented by “friction” (negative force). By friction I mean anything that
makes crossing platforms a pain: increased cost, additional keystrokes,
diverted attention, low bandwidth and so on.
Figure 4 and Figure 5 illustrate the consequences when
the opposing forces are of different magnitudes.
Figure 3 Incentive Vs Friction: Motivating
the Audience to Cross Platforms
Figure 4 When Incentive > Friction Audience
Crosses Platform
Figure 5 When Incentive < Friction
Audience Doesn't Cross Platform
In the
example of the street performance, the live activity creates attention and a
call-to-action gets them online - but what now? Sell them a DVD? Get them to
join a social network or mailing list? It’s going to depend on where you are in
the project and I’ll address this in the next step.
4. Platform Timing
Unless
you have unlimited resources it’s likely you’ll have to prioritize how
platforms are released and to do that it will be helpful to define your
objectives. Set your objectives with reference to your business model and
resources.
Table 5 and Table 6 provide examples of roll-out
strategies dependent on different business models. Note that the steps can and
may need to be combined or they may overlap. There’s no hard and fast rule –
the purpose of the approach is get you thinking logically and covering the
bases.
Table 5 Example Platform Release Strategy 1
Table 6 Example Platform Release Strategy 2
Until now
very little has been said about the story. It hasn’t been ignored – it’s been
there as a touchstone throughout these five stages – but now is time to see
what we might need to do given our platform preferences.
5. Changing the story
Think of
the story has having two components:
·
“the story” - the whole world
that’s created with all the characters stretching out in chronological order
·
“the experience” – how the storyworld is revealed to the audience
(timing and platforms).
Note that
the story might be much larger than the project you’re working on now.
Our
objective throughout this process is to have the story and the experience of
the story integrated with the business model. Although you started with the story in mind,
platform selection has rightly focused on the experience. Now is the time to
sanity check the experience and see if there’s any missing story, story that
now needs adapting or story + experience that can be improved.
For
example, now you have a roll-out strategy for your platforms (the experience),
iterate back through the story and looking for these types of opportunities (in
no particular order and please add more of your own):
·
Twists
·
Surprises
·
Cliff hangers
·
Inciting incidents
·
Reunions
·
Breakups
·
Conflict
·
Discovery
·
Exposition
·
Reversals
·
Suspense
·
Threats
·
Complications
·
Conclusions
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